ComProTec Canada - Manufacturers of the Timber Check Moisture Meter

Warranty Information

ComProTec Canada warranties this meter against manufacturer's defects for a period of three (3) years from the date of purchase. Any meters found to be defective within this warranty period will be repaired or replaced at no cost. This warranty is exclusive of the pins and the battery. The following conditions apply;

Before any meter is returned to the manufacturer, the customer must contact ComProTec Canada and obtain a Return Authorization Number.
Phone 613-256-5437
Fax 613-256-5766
e-mail info@comproteccanada.com
A copy of the bill of sale showing the date of purchase must accompany the meter.
The decision whether a meter is repaired or replaced will be at the discretion of the manufacturer.
The customer is responsible for shipping the meter to the manufacturer. ComProTec will pay the return shipping costs.
Please ship to:
   Comprotec Canada
   649 Corkery Rd.
   Carp, Ont.
   Canada. K0A 1A0

PLEASE NOTE

It is normal for the red indicator light to be on at all times unless the pins are touching a wood sample that is wetter than 6%.
If the pins are in the air, the red indicator light will be on at all times. To check that your meter is functioning correctly, touch both pins with your finger. This will result in a moisture content reading of approximately 14% - 22%. You can also test a wood sample that has been stored outdoors for a long period of time.
It is important to realize that if wood has been stored in a heated environment (indoors during winter) for an extended period, it is common for it to have a moisture content below 6%. This means that the indicator light will turn on at the first position (<6%).